Hot CS Trends: Shifting from Reactive to Proactive
Are you being asked to shift your team from reactive to proactive? Here’s a few ways I’ve done it
5 Numbers to know for Customer Success Leaders
Customer Success leaders need to be fluent in CFO. Start here, here are 5 financial business metrics that you need to understand to make your work and strategies more credible.
C C C Changes: Why lots of people suck at change management.
The times, they are a changing. So why do so many people suck at change management?
Functional, Focused, Valuable.
Are you functional, focused and valuable? How do you know when something works and when it doesn’t? Here, let me tell you.
I’d do it again, but differently.
Building businesses and teams from scratch is hard. Here are some of the really important things I learned along the way
Some things I know about leadership
I asked chat GPT to write me a summary and it was awful… . From building teams to managing performance, here are a few things I know about leadership.
Halving churn: A few things I know about retention
5 strategies to drive down churn and boost retention
The mutiny against corporate cultures 🏴☠️
Why Piratical rebellion is the only way to build business cultures from the bottom up and how this fosters innovation.
Riding out the growing pains. 6 or 7 things to consider as you scale
A few things to think about as you jump into your scaling journey
Can we stop giving feedback now? 5 better ways to actually improve team performance.
You might be giving feedback with all the right intentions, but calling it feedback is not giving your team the best chance to grow. Change your language, change your life.
⭐ 5 Rock Solid Ways to Build Trust with a New Team
5 super effective ways to demonstrate integrity early and build trust with new teams