Stop Scoring Accounts. Start Reading them
Most commercial leaders obsess about health scores, lead scores, team scores… it’s a fun way to make no progress. There are only a few intent signals that really matter. Listen to what they’re telling you and you’ll work out where to focus for $$
Your Healthiest Accounts Might Be Your Biggest Risk
The silent running risk is what kills retention before you ever spot it. Learn about it here.
The only 3 Questions you need to predict Churn (and Expansions)
Want to improve your forecast today? Three questions to ask yourself that turns data into outcome.
Something new. And a re-introduction.
It’s time to (re)introduce myself. This is Rebel Growth, and this is for people who want a better way of doing business.
Lost in the Value Landscape?
If you don’t define all the ways your product delivers value for your customers, you’ll lose them. Define your value landscape to improve your customer retention.
Your next channel strategy
This could be your next channel strategy. Acquire partners who already know your ICP, and watch the growth roll in.
Customers not growing? Try looking under these 3 rocks
Working out why your customers aren’t growing isn’t as hard as it seems. Have a look under these rocks and see if you can create the space for listening in your customer journey.
Hot CS Trends: Shifting from Reactive to Proactive
Are you being asked to shift your team from reactive to proactive? Here’s a few ways I’ve done it
Discipline > Motivation
Displine eats motivation for breakfast - someone wise said that, but I can’t remember who. Here are my top 3 tips for just doing the thing.
5 Numbers to know for Customer Success Leaders
Customer Success leaders need to be fluent in CFO. Start here, here are 5 financial business metrics that you need to understand to make your work and strategies more credible.
C C C Changes: Why lots of people suck at change management.
The times, they are a changing. So why do so many people suck at change management?
Functional, Focused, Valuable.
Are you functional, focused and valuable? How do you know when something works and when it doesn’t? Here, let me tell you.
Are you ready for a test?
We all use the term Champion, but do we really know who our champions are? We lose track of champions post sales, or they change, or they’re lost, leaving us without a real ally inside the customer org. Here’s how to keep your team focused on testing their champions throughout the customer lifecycle.
Huberman, Who? The Anti-Influencer routine.
Ok, I love Huberman, but his routine is absolutely whack (for me, that is). Fine the routine that works for you and optimise the heck out of it, Huberman or anyone be damned.
I’d do it again, but differently.
Building businesses and teams from scratch is hard. Here are some of the really important things I learned along the way
Is your health score making you sick?
Measuring Customer Health can be tricky, frustrating and pointless. There’s a simpler and better way to identify your leading metrics of churn, growth and retention.
Some things I know about leadership
I asked chat GPT to write me a summary and it was awful… . From building teams to managing performance, here are a few things I know about leadership.